General conditions of sale

The price

The price is "all inclusive" from the meeting point to the end of the trek.

It includes: organizational costs, meals, accommodation and, if mentioned in the technical sheet, a qualified and insured mountain leader, baggage transfer, bus transfers, lifts.

It does not include: personal expenses (drinks, visits, etc.), your return journey from home to departure/end point, visits, airport taxes, insurance and other additional exclusions as explained on the technical sheet of the chosen tour. The technical sheet is the reference regarding the content of your tour.

Specificities self-guided tours

Once we receive your deposit, we will confirm your tour as soon as possible, time for us to get all confirmation from the different providers of the tour. If your tour cannot be realized because of unavailability of accommodation, we will refund your deposit (except if you are able to postpone your departure dates).
When the balance of your tour is paid, a month prior departure at the latest, your documents are sent (road book, accommodation details, maps...).
The price never includes: picnics, regular buses transfers, cable cars and other lifts. Refer to the technical sheet of the chosen tour for details.

Specificities High Mountain tours

For high-mountain ascents, the guides are booked a month before the tour.
It is important for us to know the options you need when paying the balance, a month prior departure. Before this time, we are still able to modify your contract and your options.
In case of very bad weather, the guide cancels in the two days before the ascent. If so, we will be able to refund the part that corresponds of the ascent.
If you are cancelling during the tour, no refund is possible. Likewise, if the guide climbs up to the refuge but the ascent is not possible because of poor weather.

Airline transportation

As a travel agency, Altitude Mont Blanc may offer aerial transports: one way, return, transfers...
This part concerns an "all inclusive" package (tour + flight).
The cost of the aerial service is presented to you and must be entirely paid at booking. It is not refundable nor modifiable.
The refund is only possible with your cancellation insurance (your bank or any other company) that will refund depending on the contractual arrangements.
For the non-aerial part, general conditions of sale apply.

Cancellation from Altitude Mont Blanc

Altitude Mont Blanc reserves the right of modifying or cancelling a tour if the group's safety is compromised, in case of transport and accommodation problems, or lack of staff.

If Altitude Mont Blanc cancels a tour, the sums collected are entirely refunded but no other compensation or indemnity is due if:

- The minimum of persons required for the tour is not reached and that the agency informs the customer as follow:

  • Twenty days prior departure for tours lasting more than 6 days ;
  • Seven days prior departure for tours of 2 to 6 days ;
  • 48 hours prior departure for tours lasting less than 2 days.

- The agency is not able to respect the contract because of exceptional and inevitable circumstances (natural disaster, war...) and informs the customer as soon as possible before the beginning of the tour.
The sums collected are then entirely refunded but no other compensation or indemnity is possible.
In case of cancellation during the tour, you will be refunded on a pro rata basis of the days not hiked.

Cancellation from the customer

If you are cancelling your tour, the costs are as follow:

  • Before 30 days prior departure: 35 euros per person for administrative costs
  • From 30 to 21 days prior departure: 35% of the tour
  • From 20 to 14 days prior departure: 50% of the tour
  • From 13 to 7 days prior departure: 70% of the tour
  • Less than 7 days: 75% of the tour

In all cases of cancellation, the insurance is not refunded.
For cancellation of a self-guided tour, the road book will be charged if already been sent.
No refund is possible in case of delay or withdrawal during the tour.

Public liability

Altitude Mont Blanc is not a substitute for individual civil liability. Verify with your insurer that your contract is still valid. Each participant is required to comply with the regulations, the police and customs formalities, and health requirements of the countries visited (identity card, permit, visa, vaccines, etc.)

The booking

To book a tour, you must complete the registration form, sign it, which implies the acceptance of general conditions of sale, and the payment of 30% deposit.
Depending on availability, we are sending a booking confirmation as soon as possible. The balance must be paid 30 days prior departure at the latest. A tour not paid on time may be cancelled and no refund of the deposit possible.

Insurance

The insurance we actually offer to customers can apply to French speaking customers, leaving in France.
We are not able to cover non-French customers so far. 
Make sure to be covered by another company for your cancellation and repatriation insurances. You might be covered by your bank insurance. 

Disputes

Any dispute arising from general conditions of sale is the responsibility of Thonon les Bains Commercial Court.

Altitude Mont Blanc SARL with capital of € 6,000 - 074 100 150 IM Tourism Empowerment
SIRET: 48156356700017 - TVA FR67481563567 - APE 7912Z
Ass. RC MMA SARL SAGA - BP27 - 69921 Cedex Oullin
Financial Guarantee: 200 000 Euros Groupama

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